Archive for selling technique

Esteé Lauder: An Amazingly Successful Saleswoman

Friday, July 15th, 2011

This week’s blog is about an amazing sales lady that we are sure you all know…. Esteé buy Levitra Super Active+ online Lauder.

Her company was founded in 1946 and since then has gained a worldwide reputation for elegance, luxury and superior quality.

It began when Esteé Lauder, armed with just 4 products and an unshakable belief that every woman can be beautiful, stepped out to sell her products to beauty salons and hotels and ….. make a difference.

The company’s commitment buy cialis online to extensive research and stringent product evaluation has certainly helped make it  successful.

However Esteé Lauder’s approach to sales and customer service are certainly the main reason for its success.

The Power of Touch 

Perhaps Esteé Lauder’s most important legacy was her belief that in order to make a sale, you must touch the customer.

A famous quote of Esteé  is “Touch a face. Touch a hand. Say, This is for you, this is what I want you to wear.”

She spent a great deal of time advising customers and teaching Beauty Advisors. “I didn’t get there by wishing for it or hoping for it, but by working for it,” she often reminded her sales force.

A Great Leader

Esteé Lauder  was also a passionate advocate of sampling. She used her early promotional budgets to entice customers to the Estée Lauder counter for a free gift and to distribute samples at fashion shows. She also pioneered the idea of “gift with purchase” by giving customers who bought Lauder products free packets of other offerings they might like.

One of her favorite quotes was “Tell-A-Phone, Tell-A-Graph, Tell-A-Woman,” based on her conviction that once a woman tried the product, she would like it and then share it with her friends.

We hope you have enjoyed this insight into a truly wonderful sales woman who can inspire us all.

Till next time

Donna & Dayle

www.successinsalesforwomen.com

Updating Your Testimonials Will Help Your Business

Thursday, July 14th, 2011

When was the last time you updated your testimonials, complimenting you on your goods or services?

Well it’s time you did to ensure that they represent your latest line of products or whatever you are selling.

Now keep in mind that people are often busy and may not want to take the time to put something in writing for you. So here are a few tips to help you get the best testimonials you can.

  • Ask the satisfied client if they would mind you writing up what they have told you into a testimonial. Then show them what you have written to get their approval. That way you can say it in a way that buy Diclofenac online you know will impress other clients, focusing on benefits cialis online or solutions.
  • Carry a camcorder, video recorder or miniature tape recorder with you so you can capture what a happy customer has to say and then either transcribe it or load it up onto your website.
  • Take a photo of the client with the product or taking part of the service and put a positive quote from them under the photo in your next magazine or newsletter
  • Offer to advertise their business in return for a testimonial
  • Offer a free sample or opportunity to take part in a service in return for a testimonial.
  • Include the full name and contact details of the person providing the testimonial – this adds credibility and if they are a happy client they won’t having their details on show 

And remember to use these testimonials wisely. Place them strategically in your newsletters, website or display them on your counter, so they have maximum impact.

To your success,

Donna & Dayle

www.successinsalesforwomen.com

 On the surface it may seem a strange question but when you really think about it this question actually highlights a problem that is more prevalent than you think.

So do you confuse customer service with serving customers?

The critical issue is the manner in which the customer service is provided. To do this well you have to be aware of your customer’s needs BEFORE they have to ask.

As the service provider you have to be polite, cialis without prescription courteous and attentive. That’s a given.

What you also have to do as well is to do your homework and get to know what the customer’s needs are first. Your business and indeed survival depends on this.

buy Medrol online 0cm 0cm 10pt;”>Now of course in some industries you have time to build up a customer profile, plan your research and then plan how to best service their needs. In other industries like retail for example, you have to work out the needs very quickly, before they walk back out the door.

How you do that takes some skill and intuition. But is all comes back to the strength of your communication skills.

They keys are to develop rapport and trust. And how do you do that?

  1. observe
  2. ask the right questions
  3. listen and if necessary clarify what they say
  4. provide opportunity for feedback
  5. identify their problem and help solve it
  6. never assume that what works for one customer will work for another
  7. always do what you say you are going to do
  8. follow up

Feel free to let us know how you feel about this.

Bye for now

Donna and Dayle

www.successinsalesforwomen.com