Archive for saleswomen – Page 2

Are You Being Clever or Insane?

Wednesday, April 8th, 2009

 

order cialis class=”MsoNormal” style=”margin: 0cm 0cm 10pt;”>These times of economic downturn call for creative approaches to keep afloat.

Let’s face it – you just can’t keep doing the same things you have always done hoping for the results you’ve always got…….that’s the definition of insanity!

So what can you do that is different and WILL get you good results?

Well…… one thing is to put yourself in the shoes of the consumer.

Think about it. What happens to a consumer during tough times?

·         They become fussy

·         They put more time into researching the best value for money

·         They read product reviews

buy Actonel online 36pt; text-indent: -18pt; mso-list: l0 level1 lfo1;”>·         They spent time tracking down best deals

Understanding these characteristics can have a massive impact on how you run your business.

So…….

When you feel like cutting down on costs by slashing advertising, think again

When you feel like cutting down on costs by ditching the marketing consultants or PR agencies, think again

When you feel like cutting down on costs by not offering bargains and value adds, think again

Get creative and clever and you will survive!

And remember now’s not the time to be sitting in the office  – get out there and get to know your customers. This is your biggest opportunity and THE  best time to be out networking, selling and prospecting for new clients.

Get them now and you will have them forever just as long as you look after them, along with your existing clientele of course.  

We’d love to read your comments on this approach to surviving the tough times so drop us a line soon.

Bye for now

Donna and Dayle

 

 

 

 

 

 On the surface it may seem a strange question but when you really think about it this question actually highlights a problem that is more prevalent than you think.

So do you confuse customer service with serving customers?

The critical issue is the manner in which the customer service is provided. To do this well you have to be aware of your customer’s needs BEFORE they have to ask.

As the service provider you have to be polite, cialis without prescription courteous and attentive. That’s a given.

What you also have to do as well is to do your homework and get to know what the customer’s needs are first. Your business and indeed survival depends on this.

buy Medrol online 0cm 0cm 10pt;”>Now of course in some industries you have time to build up a customer profile, plan your research and then plan how to best service their needs. In other industries like retail for example, you have to work out the needs very quickly, before they walk back out the door.

How you do that takes some skill and intuition. But is all comes back to the strength of your communication skills.

They keys are to develop rapport and trust. And how do you do that?

  1. observe
  2. ask the right questions
  3. listen and if necessary clarify what they say
  4. provide opportunity for feedback
  5. identify their problem and help solve it
  6. never assume that what works for one customer will work for another
  7. always do what you say you are going to do
  8. follow up

Feel free to let us know how you feel about this.

Bye for now

Donna and Dayle

www.successinsalesforwomen.com

Take a Leaf Out of This Guy’s Book

Sunday, March 1st, 2009

 

With all this economic unrest and uncertainty it is very easy to become complacent and think that there is nothing you can do to improve your current situation.

Every time you turn on the TV or buy Neem online the radio or stand in line at the supermarket you are bombarded with messages of doom and gloom…..making you feel like it’s all too much….that tough times are inevitable.

Well, take heart! It was so refreshing to hear what the retail giant Woolworths announced this week in Australia. Unlike some companies that are retrenching and downsizing, Woolworths is actually hiring staff…… 7,000 planned for the 2nd half of this year and that’s on top of the 9,000 they hired in the 1st half of 2009.

How good is that! And how good is what Michael Luscombe, the CEO had to say during a recent television interview. He stressed that despite these economic times we need to remain confident and positive in our business and delight our customers”.  Don’t you just love this philosophy!

He believes in continuing to “deliver cialis online benefits to our customer” while also “investing in new business”.

These are the keys to surviving the current economic storm……focus on your customers, be passionate about your customer service and dedicated to giving them a great experience……. after all, they are your bread and butter. And be positive about your business and invest in things that will help you move forward…..and that includes investing in yourself!

Bye for now,

Donna and Dayle 

www.successinsalesforwomen.com