Excellent Service | Sales and Marketing for Women

“Regard your good name as the richest jewel you can possibly be possessed of – for credit is like fire; when once you have kindled it you may easily preserve it, but if you once extinguish it, you will find it an arduous task to rekindle it again. The way to gain a good reputation is to endeavor to be what you desire to appear.” * Socrates (469 BC – 399 BC)

One of my pet hates is the way some people lump all sales people together and label them “shonky” or untrustworthy - out to get what they want at all costs.

We all know the type who gives our industry a bad name but I would like to think that they are in the minority. But never the less, they are around and for that reason it is so important to maintain your integrity and reputation so that your customer continues to trust you and deal with you.

I was out to lunch the other day with a group of people I had only just met so a lot of the initial conversation was the general kind…you know the type….what’s your name? Where do you live and what do you do?

Well my ears pricked up pretty fast when I heard the lady next to me say that she was in retail and worked for a jeweller in a Westfield Shopping Centre near me. This instantly got my attention as I have always wondered about the jewellery stores in this centre and how they manage to survive, especially in this economic climate. Why would I wonder that in particular, I hear you ask? Well there are 15 jewellery stores in this one centre! That’s right….15!

So after a bit more small talk I asked her, so how’s business? And she answered “Fantastic”

We got to talking and she admitted that she too often wondered about the number of jewellery stores in the centre but that the store she worked for was doing really well – in fact profits were up! It also had maintained the same number of staff when stores all around were putting off staff and cutting working hours.

Naturally I wanted to find out the secret and so I tactfully asked her a few more things and she was more than willing to share mainly I think because she was proud of where she worked and loved what she did.

So here are the gems (pardon the pun!) of what she had to say…..

· She works for a family company that believes in looking after their customers and their staff

· Excellent service is provided….always

· Staff are trained in how to provide excellent service

· Staff are appreciated and made to feel part of a team

· Older, experienced staff members are valued and retained and encouraged to share their knowledge with newer often younger staff members

· buy Haldol online Customers are loyal because of 2 main things: the knowledge of the sales staff- (they know their stuff) and they trust the staff and company to give quality products and service.

How grateful was I that I sat next to this lady! Her approach was inspiring.

So be ready next time you sit down next to someone you don’t know…..You just never know what you might hear or learn.

free cialis style=”font-size: small; font-family: Calibri;”>Bye for now

Dayle

Search our Site

Recent Posts

Archive for excellent service

Gaining and Maintaining A Good Reputation

You Never Know Who You Might Sit Next To Next!