On the surface it may seem a strange question but when you really think about it this question actually highlights a problem that is more prevalent than you think.
So do you confuse customer service with serving customers?
The critical issue is the manner in which the customer service is provided. To do this well you have to be aware of your customer’s needs BEFORE they have to ask.
As the service provider you have to be polite, cialis without prescription courteous and attentive. That’s a given.
What you also have to do as well is to do your homework and get to know what the customer’s needs are first. Your business and indeed survival depends on this.
buy Medrol online 0cm 0cm 10pt;”>Now of course in some industries you have time to build up a customer profile, plan your research and then plan how to best service their needs. In other industries like retail for example, you have to work out the needs very quickly, before they walk back out the door.
How you do that takes some skill and intuition. But is all comes back to the strength of your communication skills.
They keys are to develop rapport and trust. And how do you do that?
- observe
- ask the right questions
- listen and if necessary clarify what they say
- provide opportunity for feedback
- identify their problem and help solve it
- never assume that what works for one customer will work for another
- always do what you say you are going to do
- follow up
Feel free to let us know how you feel about this.
Bye for now
Donna and Dayle
